UIB - Working for Working Families

UIB aims to provide working people and their families with access to greater financial security through insurance plans that protect against the financial impact of major life traumas.

Our real understanding of the issues that affect trade union members and our genuine commitment to enhancing the value of membership has helped us establish long-term relationships with major UK trade unions. During the ten years UIB has been in business we have issued insurance cover to over one million union members.

We strive to exceed our clients’ expectations through customer service excellence, embracing technology and innovation to deliver affordable products, and acting with respect and integrity at all times.

UIB is committed to the training and development of our staff to achieve our aims, as demonstrated by our Investors in People status.

UIB - Committed to Treating Customers Fairly

At Union Income Benefit, we are committed to offering our customers the highest possible standards of service. In doing so, we recognise that both we and you have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you. We will:

• Provide you with clear information about the products and services we offer, including fees and charges.
• Encourage you to ask if there's something you don't understand.
• Provide you with details of the Claims Department should you need to claim.
• Give you access to the complaints procedure should you become unhappy with our service.